Service KPI Management
Different services typically have differing contractual obligation on delivery. Businesses may have multiple
service contracts aligned with different products and suppliers, especially where maintenance and warranty
repair are concerned. On the other hand, end consumers are more concerned with understanding timelines
and knowing when a service task will be addressed.
By embedding your expected service timelines into Beehiive to auto-track in real-time open service cases, any
problematic service requests that are missing contractual obligations can be quickly identified and escalation
actioned as appropriate.
Systemised intelligent process automation results in the need for fewer dedicated personnel trying to manage
a subset of problematic service requests. Beehiive automatically monitors and triggers alerting of service
requests that have missed delivery key metrics.
In addition, the Beehiive platform supports the alignment of differing service level contracts to different
clients. As such, when there is a need to provide services levels based on specific suppliers, service levels, KPI's and escalation workflow can be aligned to each supplier’s needs.
Fewer Staff Managing Jobs
Beehiive’s Intelligent Process Automation approach ensures that services can be provided efficiently and in
accordance with internal quality standards. By automating lower level processes in a manner consistent with
contractual obligations and business policy through a single common application interface, service quality
improves, and staff are freed up to focus on activities that deliver more value to your business.
In addition, staff training requirements are reduced through automation of simpler processes meaning any
new hires to your business can be productive faster, reducing costs and adding financial impact to your
With less noise from all the data collected and less double handling across disparate non-integrated
applications, your business can set a positive direction and management process for your customer service
Pro-Active Customer Management
Research shows that consumers are more concerned about knowing when a service technician will arrive over having a shorter wait time but more approximate timeline for service delivery. By highlighting service
exceptions your customer service team can manage the consumer experience in a positive and pro-active
manner. Don't wait for the customer to complain of site, parts supply issues or delays with the service
provider. Beehiive alerts the customer service team of cases that need attention or escalation.
Track Job Lifecycles
Our service lifecycle system tracks all stakeholders in the service cycle including call centres, service providers, freight couriers, suppliers, warehouses and, when they have to drop off their product for service, even the end consumer. Give visibility and clarity around your service timelines and your business’s ability to meet client KPI's with our Beehiive Job Lifecycle Mapping.