Open Job Tracking - "LIVE"
Big business has finally embraced the benefits of LIVE case management. Samsung and LG now have systems
that track service cases from booking and approval at their call centres and stores through to closure. Beehiive
provides all businesses conducting any type of service with the same opportunity to access the same
technology experience at a fraction of the cost with more functionality and integration than their systems.
Midea factories have logins to our system from China to monitor their service in AU and NZ. They can interact
with service providers in any service case requiring the attention of the factory to speed up service delivery.
Parts can be double checked to ensure correct parts are being ordered by the service provider for known
faults, Beehiive can even prompt known faults or product safety updates automatically on service requests to
customers. A LIVE system connects so many persons to the task at hand that you have the ability to change the way you service a product whilst reducing your overheads.
Parts Ordering & Return Approvals
Live data gives head office and technical support teams the ability to check all parts orders through to
dispatch. Alternatively, when jobs are booked use Beehiive reporting to pre-empt parts requires and dispatch
to customer or service provider for a quality service solution. Product or Parts Return approval processing is
refined in Beehiive with slick email approval from client or head office ... all recorded for compliance and audit
Highlight & Monitor Evolving Issues
Manage issues before they get away from you. Are you launching new products into the market or a refined
product with a known batch or serial number rang? Beehiive will give immediate feedback of product or
service issues in the marketplace. Provide clients, factories or distributors with their own login to their
products and they can also see LIVE any issues relating to products or services.
LIVE Updates from Job Site
Improve Service Timelines with updates from work site via mobile or tablet devices. Beehiive functions in the
field with technical documents, slick parts ordering processes, job enquiry, log notes updates, plus many more features available from the mobile platform. Is there a job site issue? The service provider can update Beehiive from job site with email alerts to the customer service team... all recorded on the service case timeline.